http://www.servicenow.com/content/dam/servicenow/documents/whitepapers/sn-state-of-work-report.pdf

• Managers say that they spend 2 days a week, on average, on administrative tasks, and that this prevents them from doing strategic work.

• 9 in 10 managers say their productivity depends on the efficiency of routine work processes provided by other departments – such as delivering marketing services, IT support, issuing purchase orders, and onboarding employees.